Shipping policy
This Shipping Policy explains how orders placed through feishu.us are processed, shipped, and delivered.
Order Processing
After an order has been successfully placed and payment has been confirmed, Feishu begins preparing the order for shipment.
Orders are generally processed and prepared for dispatch within 3–5 days.
Processing includes order review, product preparation, packaging, and arranging shipment with the carrier. The processing period is separate from the carrier transportation period.
Shipping Carrier
Feishu primarily uses FedEx for customer shipments.
Estimated Shipping Time
After dispatch, FedEx transportation is generally estimated at approximately 8–13 days.
Please remember that the 8–13 day transportation estimate begins after the initial 3–5 day processing period.
Therefore, your order generally includes both:
- 3–5 days for order processing and preparation
- 8–13 days for FedEx transportation after dispatch
Delivery estimates are not guarantees. Carrier congestion, severe weather, customs procedures, public holidays, local delivery conditions, address issues, and other circumstances beyond our reasonable control may affect delivery.
Tracking Information
Tracking information may be provided after your order has been dispatched. Please allow some time for the tracking number to become active in the carrier's system.
A delay in tracking updates does not necessarily mean the package has stopped moving. FedEx may not record a visible scan at every stage of transportation.
Shipping Address
Customers are responsible for providing complete and accurate delivery information during checkout. Please check your name, street address, apartment or unit number, city, state or region, ZIP or postal code, country, and telephone number before completing the order.
If you notice an error after ordering, contact us as soon as possible. We will make reasonable efforts to help before dispatch, but address changes cannot be guaranteed once an order has entered shipment processing.
Delivery Delays
Occasional delays may occur because of weather, carrier operations, customs processing, peak seasons, public holidays, local conditions, or other circumstances beyond our control.
Where tracking information is available, customers should continue monitoring the shipment through the carrier's tracking service.
Customs and Import Charges
Depending on the destination, local authorities may impose customs duties, taxes, or import charges. Where applicable, such charges are determined by the destination country or region and may be the responsibility of the recipient unless otherwise required or stated.
Packages Marked as Delivered
If FedEx tracking shows that a package has been delivered but you cannot locate it, please first check the delivery location, nearby secure areas, household members, building reception, and neighbors where appropriate.
You may also contact FedEx using the tracking number provided. If you still require assistance, contact our customer service team.
Contact Us
Email: noramarshall740@outlook.com
Website: https://feishu.us/