Refund policy
At Feishu, we want customers to receive the correct product in appropriate condition. This policy explains when a return request may be submitted and how eligible returns and refunds are handled.
15-Day Return Request Period
If an item qualifies for return under this policy, you must contact us within 15 days after receiving the order.
Requests submitted after this period may not be eligible for return except where applicable law requires otherwise.
Eligible Return Reasons
A return request may be considered when there is a legitimate issue with the product received, including an item that arrives damaged, contains a material defect, is incorrect, or is materially different from what was ordered.
Please contact us before sending any item back. Products returned without prior communication may be difficult to identify or process.
No Change-of-Mind Returns
Feishu does not accept returns solely because a customer changes their mind, except where mandatory consumer law provides otherwise.
Examples of change-of-mind situations include deciding that you no longer want the item, changing your personal style preference, ordering accidentally, or preferring a different style or color after delivery.
Please review the product description, images, available sizing information, and other details carefully before ordering.
Return Condition
Unless the nature of the reported defect prevents it, returned products should remain in appropriate condition and include original tags, packaging, accessories, and other items supplied with the order where applicable.
Items showing unnecessary damage caused by misuse, alteration, improper washing, customer negligence, or inappropriate handling may not qualify for return.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect product, contact us within 15 days of delivery.
Please provide your order number, a clear description of the issue, and photographs showing the item and the relevant problem. We may also request photographs of the packaging where appropriate.
Returning an Approved Item
If your return request is approved, we will provide instructions explaining the next steps. Do not send a return to an address without first receiving return instructions from us.
Where return shipping charges apply, any responsibility for those charges will be communicated as part of the return instructions and will remain subject to applicable consumer law.
Refund Inspection
After an eligible returned item has been received, we will inspect it to confirm that the product and return reason meet the requirements of this policy.
If the return is approved, the applicable refund will generally be issued to the original payment method.
Refund Processing Time
After we issue a refund, your bank, card issuer, or payment provider may require additional processing time before the funds become visible in your account. This financial processing period is outside our direct control.
Non-Eligible Returns
Subject to applicable law, return requests may be refused when the request is submitted more than 15 days after delivery, the return is solely due to a change of mind, the item has been damaged after delivery through customer misuse or negligence, the product has been improperly altered or washed, or the returned item does not correspond with the original order.
Exchanges
If an eligible product is damaged, defective, or incorrect and you would prefer an exchange, please contact us. Exchange availability depends on inventory and the circumstances of the individual order.
How to Request a Return
Contact: noramarshall740@outlook.com
Please include your order number, the reason for your request, and supporting photographs where relevant.
Contact Information
Website: https://feishu.us/
Email: noramarshall740@outlook.com