Privacy policy

This Privacy Policy explains how Feishu collects, uses, stores, and shares personal information when you visit feishu.us, purchase a product, contact customer service, or otherwise interact with our online store.

Information We Collect

Depending on how you interact with our website, we may collect information such as your name, email address, telephone number, billing address, shipping address, order details, transaction information, products viewed or purchased, customer service communications, IP address, browser information, device information, and general website interaction data.

How We Use Personal Information

Personal information may be used to process orders, arrange shipping, provide order updates, communicate with customers, handle eligible returns and refunds, prevent fraudulent or unauthorized activity, improve our website, maintain site security, and meet applicable legal or regulatory obligations.

Payment Processing

Payments are processed through the payment services available through our ecommerce platform. Feishu does not ask customers to send complete credit or debit card details through ordinary email.

Payment providers may independently collect and process payment-related information according to their own privacy and security practices.

Shopify

Our online store is powered by Shopify. Shopify provides ecommerce infrastructure used for product display, checkout, order management, and other store functions.

Information may therefore be processed using Shopify services in accordance with Shopify's applicable privacy practices.

Shipping Providers

Information required to fulfill an order, such as the recipient's name, delivery address, telephone number, and shipment details, may be provided to FedEx or another logistics service involved in completing delivery.

Service Providers

We may share relevant information with service providers where reasonably necessary to operate our business, including ecommerce providers, payment processors, logistics companies, security providers, hosting providers, analytics services, and customer support services.

Cookies

Our website may use cookies and similar technologies to support shopping cart functionality, maintain sessions, improve website performance, understand website usage, provide security features, and remember relevant preferences.

Browser settings may allow you to block or delete certain cookies. Disabling essential cookies may affect website functionality.

Analytics

We may use analytics services to understand information such as website traffic, pages viewed, device types, approximate traffic sources, and general visitor behavior. This information helps us evaluate and improve the shopping experience.

Marketing Communications

Where permitted and where you have chosen to receive marketing communications, we may send information regarding products, store updates, or promotions.

Where an unsubscribe link is provided, you may use it to stop receiving marketing emails.

Data Retention

We may retain order, transaction, support, and related information for as long as reasonably required for customer service, accounting, fraud prevention, business operations, or applicable legal requirements.

Data Security

We use reasonable measures intended to protect information against unauthorized access, disclosure, misuse, or loss. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location, applicable privacy laws may give you rights relating to your personal information, which may include rights of access, correction, deletion, restriction, objection, or other privacy requests.

Such rights may be subject to legal exceptions and verification requirements.

Children's Privacy

Our store is not intentionally designed to collect personal information from children who are not legally able to provide such information or make online purchases independently under applicable law.

Policy Updates

We may update this Privacy Policy when necessary to reflect changes to our services, technology, business practices, or legal requirements.

Contact Us

For privacy-related questions or requests, contact:

Email: noramarshall740@outlook.com

Website: https://feishu.us/