FAQ

Welcome to the Feishu FAQ page. Below you will find answers to common questions about ordering, sizing, shipping, delivery, returns, refunds, and shopping at feishu.us.

Orders

How do I place an order?

Browse our collections, select the item you would like to purchase, choose the available size or option, and add it to your shopping cart. When you are ready, proceed to checkout and enter your contact, shipping, and payment information.

How do I know my order was successfully placed?

After a successful order, an order confirmation will normally be sent to the email address entered during checkout. If you do not see the message, please check your spam or junk folder.

Can I change my order after placing it?

If you notice an error or need to request a change, contact us as soon as possible at noramarshall740@outlook.com. We will make reasonable efforts to assist before the order has entered shipment processing, but changes cannot be guaranteed once preparation or dispatch has begun.

Can I cancel my order?

Cancellation requests should be submitted as quickly as possible. Once an order has been processed, packed, or transferred to the carrier, cancellation may no longer be possible.

Sizing & Products

How should I choose my size?

Please review the sizing information available on the individual product page before ordering. Fit can vary depending on the design, fabric, cut, and silhouette, so we recommend comparing the available measurements with a similar garment that already fits you comfortably.

Will every dress fit the same way?

No. Some designs may be fitted or structured, while others may have a relaxed, flowing, or stretchy silhouette. Always review the individual product description and available sizing information.

Will the product color look exactly the same as the photograph?

We make reasonable efforts to display colors accurately. However, minor differences may occur because of lighting, photography, fabric texture, screen settings, and the device used to view the website.

Do you regularly add new styles?

Yes. Feishu continually refreshes its selection with seasonal styles, new silhouettes, feminine details, and occasion-ready pieces.

Shipping & Delivery

How long does it take to process my order?

Orders are generally processed and prepared for shipment within 3–5 days.

Which shipping carrier do you use?

We primarily use FedEx for customer shipments.

How long does shipping take?

After your order has been shipped, FedEx transportation generally takes approximately 8–13 days. This shipping period is separate from the initial 3–5 day order processing period.

Can I track my order?

When tracking information becomes available, it may be sent to the email address associated with your order. Please allow some time after shipment for the tracking system to display the first carrier scan.

Why has my tracking stopped updating?

Carrier tracking does not always update at every stage of transportation. Temporary gaps can occur while parcels move between facilities, during customs processing, or because of delayed carrier scans.

Returns & Refunds

How long do I have to request a return?

Eligible return requests must be submitted within 15 days after receiving your order.

Do you accept returns because I changed my mind?

No. Feishu does not accept returns solely because of a change of mind, except where applicable law requires otherwise. Please review sizing, color, style, and product information carefully before placing your order.

What if I receive a damaged, defective, or incorrect item?

Please contact us within the 15-day return period and provide your order number, a description of the problem, and clear photographs showing the item and the relevant issue. We will review the request and provide further instructions where the return is eligible.

When will I receive my refund?

Approved refunds are generally processed after the returned item has been received and inspected. Your bank or payment provider may require additional processing time before the funds appear in your account.

Payments

Which payment methods are available?

Available payment options will be displayed during checkout. Payment options can vary depending on your location, currency, or the payment services currently available through our store.

Is my payment information secure?

Checkout and payment processing are handled through secure ecommerce and payment services. Feishu will never ask you to send complete payment card information through ordinary email.

Still Need Help?

For additional assistance, contact:

Email: noramarshall740@outlook.com